Know Our Policies
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We are pleased to have you as a patient in our practice! We invite your feedback on any ways we might improve our care of you and your family. Following is a list of helpful general information about how our practice functions.
Patients in our practice are assigned to a Physician. Please verify with your HMO/PPO that the Physician you see here is the one registered as your Primary Care Provider (PCP) with your HMO/PPO. Physician Assistants will most often be assigned to see patients for acute/urgent needs, but they may also provide routine services, such as physical exams and PAP smears. We have complete confidence in our Physician Assistants’ skills and commend their services to you for your medical care needs.
COMPLETE PHYSICAL EXAMS
It is our recommendation that all patients have regular Complete Physical Exams (Annual Screening/Preventative Visit, etc.) about every 1-2 years. It is your responsibility to verify that your insurance will reimburse preventative visits if you are scheduled for such. Be advised that some insurances routinely do not cover preventative visits (Medicare & some Blue Cross plans especially).
Please bring your medications, (including prescription, regularly-used over-the-counter, and herbal/vitamin preparations) to your visits. It is a good idea to computerize a list of your medications and any allergies you may have and keep it updated by bringing a copy to your visits.
PRESCRIPTION REFILL REQUESTS
Refill requests should be made with at least three business days worth of medication in reserve. Allow a minimum of 24 hours processing time on all refill requests.
E-Rx Refill Requests
Dallas Family Practice uses Electronic Prescribing for medication refills. Refill requests can be made directly with your pharmacy. Your prescription request is then sent to us directly from your pharmacy. E-Rx refills provide the most efficient and timely processing of your request. E-Rx refill requests are generally completed the same day when received during regular business hours.
Voicemail Refill Requests
You may request refills on our telephone refill voicemail system at (570) 675-4330 Option 1, or by calling our main phone number where you will be directed to the refill voicemail system. Allow 24 hours for processing your refill request. Refill requests left on the voicemail refill system are addressed Monday through Friday 10:00 AM til 3:00 PM ONLY. Voicemail requests are not processed on weekends or holidays.
NO SHOW/CANCELLATION POLICY
Failures to present at the time of a visit (“No-Shows”) will be recorded in patients’ charts. If three such events occur in your chart, you may be asked to find a new provider, as it is unfair to schedule and then to not appear for office time which another patient in need might use. Additionally, if you will not be able to make your scheduled appointment, we request 24 hours advanced notice. There will be a $25.00 charge for appointments cancelled or broken without 24 hours notice ($50.00 for new patient visits)
PAYMENT AT TIME OF SERVICE
Payment or Copay due is expected at the time of service. This is expressed in the information your insurance company will have sent you. With some insurances, copays are not due with certain preventative or procedural (surgical) visits. For simplicity and for your convenience, we have therefore elected to collect copays after visits. Please be prepared to pay at the time of service so that this policy need not change. We also accept Visa, MasterCard and Discover for payments. A $7.50 Service Fee will be assessed if payment is not made at time of visit.
If you have labwork done, please ask your provider at the time of the visit when to expect to get your results. Usual turnaround time for routine bloodwork, X-Ray, and ECG/MRI/CAT Scan studies is about 2 weeks. Please do not call for results sooner than 2 weeks from the time the studies were completed unless you understood these studies to have been ordered urgently (STAT), as some tests take longer than others to return, and we would like to be able to communicate all your results to you at once.
We admit our patients to Wilkes-Barre General and Geisinger Wyoming Valley Hospitals. Our patients will be admitted to the staff Hospitalist (a doctor who cares only for hospitalized patients). The Hospitalists work with your provider to keep them informed of your care.
One of our providers is on call nights and weekends to address urgent medical needs. Prescription refills will not be addressed by the on call provider.
Referrals for tests and visits or procedures with specialists may be required with many insurance types, especially HMOs. It is the patient’s responsibility to obtain any necessary referral forms before such visits or procedures. This may be done by phone or by seeing our referral staff at the time of your visit.
We look forward to serving you with the highest quality medical care available. Please ask any of our staff if you have any questions.